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FAQ

General

This section contains online account related how-to's, information on customer credentials, exchange rate and life insurance policy.
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  • I have forgotten my online account password. How do I reset the password?
    • You can follow the steps below to reset online account password.

      1. Go Modern Exchange Website (www.modernexchange.com).
      2. Click Remit Online. The login page appears.
      3. Click Forgot Password button.
      4. Enter Civil ID and click Send OTP. An OTP will be sent to your registered mobile number via SMS.
      5. Enter OTP and click Reset Password.
      6. Enter new password and re-enter the new password.
      7. Click Submit. You have successfully changed your password.
      8. You can login with your new password.
  • I have forgotten my security question-answer. I am not able to continue with remittance.
    • This may occur when you are initiating a remittance transaction, when you are trying to add a new beneficiary or trying to enable/disable a beneficiary

      1. Click Forgot SQA button.
      2. You will be asked to enter your Civil ID and click Send OTP.
      3. You will receive an OTP on your mobile.
      4. Please enter OTP and you will be able to do remittance successfully.

      Go to My Account and reset your security questions and answers.

  • Got locked out, due to incorrect number of password attempts. What do I do?
    • There are two ways to unlock your account.

      1. Wait till 12 midnight, as we reset all locked accounts at midnight, local time.
      2. On the next day, rather than trying to again log in, use the Forgot Password flow to reset your password and prevent getting your account locked again.
      3. Alternatively, call our customer care executive @ + 968 98082709 to make a request to unlock your account.
      4. Once unlocked, please try to log in again.
  • Life Insurance policy offered by Modern Exchange to its customers.
    • Modern Exchange offers free group life insurance coverage to our customers. No premiums to pay, no policies to fill, just do a remittance transaction. It’s as simple as that.

      OMR 1,250 Policy

      All customers below the age of 64 years, who do transactions are eligible for a OMR 1,250 group life insurance policy which is valid for 30 days from the date of the transaction. The transaction can be at a branch or on the online / app platforms.

       

  • What is Best Effective Rate?
    • With dynamic routing, we offer multiple exchange rate options to our customers. The Best Effective Rate for a customer keeps in mind the impact of the exchange rate and the Transaction Fee charged – computing effectively, the best COST to you as a customer.

      This rate may, may not be the fastest to deliver to your beneficiary, so do consider the impact of the time factor when choosing this rate.

  • What is Quickest Delivery?
    • With dynamic routing, we offer multiple exchange rate options to our customers. The Quickest Delivery as the name suggest, is the faster time to delivery to beneficiary account.

      This rate may, may not be the best rate or best effective cost to you as a customer, so do consider the impact of the cost it has on you.

  • Time to Deliver
    • The time to deliver, is the time you will observe alongside the exchange rate. This in an indicative time to deliver based upon the holidays, working hours of local and global banks as well as the underlying product we are using to deliver the money to your account.

  • Why do I need to set my Annual Transaction Limit?
    • From a perspective of customer account security and financial industry best practices, although your account does not have any money placed with us, we believe that this set-up ensures that there is a tight control on your account. We monitor the amounts remitted through us and incase the annual amount remitted crosses this limit, our compliance team would interrupt the transaction to check with you, on the same.

  • When can my transaction get delayed beyond the time specified?
    • We actively manage the risk and compliance for all remittances done using our services. There are times when a transaction is held by compliance due to a check put into our system. Our compliance team does work very closely with the customers to collect any additional documentation as may be required, to quickly process the transaction.

  • BPI Gift Remittance (Jollibee Padala)
    • PACKAGE A – PHP 1,235 including charges
      4 packs of 1 piece Chickenjoy or Spicy Chickenjoy with Spaghetti
      4 cans of Softdrinks Regular
      4 pieces of Cheesy Yumburger
      4 pieces of Peach Mango Pie

      PACKAGE B – PHP 1,635 including charges
      6 packs of 1 piece Burger Steak
      6 pieces of Yumburger
      6 cans of Softdrinks Regular
      6 cups of Extra Rice
      6 pieces of Peach Mango Pie
      6 packs of Jolly Spaghetti

      PACKAGE C – PHP 1,835 including charges
      1 Bucket of 8 pieces Chickenjoy or Spicy Chickenjoy
      4 packs of Jolly Spaghetti
      8 cans of Softdrinks Regular
      4 pieces of Cheesy Yumburger
      8 pieces of Peach Mango Pie

      PACKAGE D – PHP 2,135 including charges
      1 Bucket of 8 pieces Chickenjoy or Spicy Chickenjoy
      4 packs of Jolly Spaghetti
      8 cans of Softdrinks Regular
      4 pieces of Cheesy Yumburger
      8 cups of Extra Rice
      8 pieces of Peach Mango Pie

      PACKAGE E – PHP 2,635 including charges
      2 Buckets of 6 pieces Chickenjoy or Spicy Chickenjoy
      6 pieces of Yumburger
      6 cans of Softdrinks Regular
      6 packs of Palabok Fiesta
      6 cups of Extra Rice
      6 pieces of Peach Mango Pie

      PACKAGE F – PHP 3,135 including charges
      2 Buckets of 8 pieces of Chickenjoy or Spicy Chickenjoy
      8 packs of Jolly Spaghetti
      8 cans of Softdrinks Regular
      8 pieces of Cheesy Yumburger
      8 cups of Extra Rice
      8 pieces of Peach Mango Pie

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